* Esther Ogunsakin.
Customer Service Manager,
Nurture Support Solutions
Ask most startup founders what’s keeping them up at night, and they’ll mention funding, growth, or hiring. But dig a little deeper, and a surprising theme pops up: customer support.
Between product bugs, confused users, delayed orders, and frustrated DMs, most early-stage teams just don’t have the bandwidth to keep up. And when things fall through the cracks, it shows.
That’s the problem Nurture Support Solutions is solving.
Based in West Africa and built specifically for startups, Nurture Support Solutions is a modern BPO helping early-stage companies manage customer support without losing their minds or their users.
“Most of the time, founders are juggling too much and they become very overwhelmed,” says Esther Ogunsakin, Customer Service Manager at Nurture.
“We take that weight off and make
sure every customer is cared for.”
Nurture Support Solutions builds a system that works for fast-moving startups. That includes onboarding scripts, escalation processes, customer feedback loops, and daily reporting, all handled by a team that understands the startup grind.
“Founders think they’re saving money by supporting themselves, but it’s draining their time and hurting their brand,” says Adeniji Lois Oluwaseun, founder of Spur Nation Group.
“We exist so they can focus on what they do best, building.”
Nurture also offers a free “CX health check” for startups unsure where they’re slipping. The audit helps pinpoint where customers are being lost, where responses are delayed, and where trust is being broken, often unintentionally.
In a world where attention is currency and users move fast, customer support isn’t a luxury; it’s survival. And for many founders, getting help from a team that gets it can be a game-changer.
We are here to serve you news and information.
Your donations, reactions, and advert placement are welcome.
Contact us on 08033783144 (WhatsApp)
08023469999(WhatsApp)
idowuadelusi@yahoo.com,adelusiidowu@yahoo.com, idowuadelusi@gmail.com,
thepathfindernews0@gmail.com
Follow our reports also on X @idowuadelusi and Facebook (Idowu Oluwole Adelusi)